Course Title:  Managing Conflict at Work                Duration: 1/2 Day

(Course Code: PD6)

Course Description. This course looks at typical conflict behaviour patterns, how they impact on working relationships and how to develop your own style to manage conflict situations.

Aims: To examine types of conflict patterns. To understand why behaviour patterns are formed and how they can lead to prejudice and discrimination. To learn about the Circle of Oppression and steps that can be taken to break the cycle. To develop your own style of manging conflict at work to bring about a positive result.