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Course:  Customer Service Skills                                   Duration:  1 Day

(Course Code: M9)

 

Course Description. This course takes a delegate through the stages from the initial concept of understanding the customer to providing the customer with an excellent service. Excellent Customer Service is vital for your business. The benefits of getting customer service right can be huge whereas getting it wrong can mean the end if your business.

 

Aims.  To identify your customers and understand the importance of customer service and repeat business. To have strategies to manage customer problems, resolve problems and conflict. To explain how to categorise and answer common questions.

 

Enquiries and Questions. Please contact UpSkilling Solutions for more information about this course, for course fees and special offers.
 
 
 
 
 
 
 
 
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